Legal

Privacy Policy

Effective Date: January 1, 2026

Aurelia Flex Group ("Aurelia Flex Group," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, why we collect it, how we protect it, how we share it, and the choices you have. By using our website, submitting a form, or engaging our services, you agree to this Policy.

1. Information We Collect

We collect only the information reasonably necessary to provide our services:

  • Contact information you submit through our forms — name, email address, mobile phone number, and mailing address.
  • Client intake information — date of birth, service selections, goals, credit history background, and any documentation you choose to share with us.
  • Communication records — messages you send us by email, phone, text, or through consultation.
  • Electronic signatures collected on agreements and disclosures.
  • Payment information collected securely by our third-party payment processors — we do not store your full card number on our servers.
  • Website usage data collected automatically — page views, referring URL, device type, and general location (city/region).

2. Why We Collect Information

  • To respond to inquiries and provide the services you request.
  • To schedule consultations, prepare documents, and deliver educational materials.
  • To send appointment reminders, enrollment links, secure payment links, account updates, and other service-related communications.
  • To operate, maintain, secure, and improve our website.
  • To comply with applicable law and legitimate recordkeeping obligations.

3. How We Protect Your Information

We use commercially reasonable administrative, technical, and physical safeguards to protect your information, including encrypted transport (HTTPS/TLS), access controls, secure client portals for document exchange, and vendors bound by confidentiality obligations. No system is 100% secure, but we work to maintain the confidentiality and integrity of your information.

4. SMS / Text Message Communications

By providing your mobile phone number, you consent to receive conversational and transactional SMS messages from Aurelia Flex Group regarding consultations, appointment reminders, enrollment links, secure payment links, account updates, customer support, and service-related communications. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. Your mobile information will never be sold or shared with third parties for marketing purposes.

Consent to receive SMS messages is not a condition of purchasing any product or service from Aurelia Flex Group.

5. Cookies & Website Analytics

Our website uses a limited number of cookies and similar technologies to remember your language preference, keep sessions secure, and measure aggregate site usage (for example, which pages are viewed most often). You can disable cookies in your browser settings; some parts of the site may not function properly without them. We do not use cookies to build advertising profiles about you.

6. Third-Party Services

We use trusted third-party service providers to help us operate our business. These providers only receive the information they need to perform their function and are contractually or professionally required to keep it confidential. Examples include:

  • Scheduling and calendar providers (e.g., Acuity Scheduling).
  • Payment processors (e.g., Stripe).
  • Email and SMS/messaging providers (including RingCentral) used for account and service-related communications.
  • Cloud hosting and secure document storage providers.
  • Analytics providers used only for aggregate, non-identifying insights.

We do not sell your personal information, and we do not share your mobile phone number or SMS opt-in data with any third parties for their own marketing.

7. Consumer Rights

You have the right to:

  • Request access to the personal information we hold about you.
  • Request that we correct inaccurate personal information.
  • Request deletion of your personal information, subject to legal recordkeeping requirements.
  • Opt out of marketing emails at any time using the unsubscribe link.
  • Opt out of SMS communications at any time by replying STOP.
  • Dispute inaccurate information on your own credit reports directly with credit bureaus and creditors at no cost.

8. Children's Privacy

Our services are not directed to children under 18, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" above reflects the latest revision. Continued use of our services after an update constitutes acceptance of the updated Policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your rights, please contact us:

Aurelia Flex Group
Phone: 866-777-4537
Email: support@aureliaflexgroup.com